Facilities management help desks

Hi, how can I help you?: Automating enterprise IT support help desks

Question answering is one of the primary challenges of natural language understanding. In realizing such a system, providing complex long answers to questions is a challenging task as opposed to factoid answering as the former needs context disambiguation. The different methods explored in the literature can be broadly classified into three categories namely: 1) classification based, 2) knowled...

Sources of Customer Satisfaction and Dissatisfaction with Information Technology Help Desks

As the use, develophient, and control of information systems continues to become diffused throughout organizations and society, the information technology (IT) help desk function plays an increasingly important role in effective management and utilization of information resources. Variously referred to as information centers, software support centers, software hotlines, and PC help desks, such ...

Consistency among trading desks

We consider a bank having several trading desks, each of which trades a different class of contingent claims with each desk using a different model. We assume that the models are arbitrage-free. A practical question is whether a bank using several models can be arbitraged. Surprisingly it can happen that in some cases there must be an arbitrage. We discuss conditions under which the bank trades...

Intelligent Help Facilities: Generating Natural Language Descriptions with Examples

Pharmacists help improve hypertension management

A solution: A systematic review and meta-analysis was conducted to identify and evaluate pharmacists’ interventions in the management of patients with high BP. Studies included in the systematic review were primarily conducted in medical clinics and community pharmacies. Th e most common interventions (82%) were medication management (e.g. drug dosage adjustments), and education about high bloo...